MultifamilyProTV

Are you looking to enhance your training program, improve your facilitation skills, or gain more knowledge about learning and development in today’s changing workplace?   Join the Grace Hill training experts for a brand new show on MultifamilyproTV titled Let’s Talk Training! Multifamily Best Practices.  In each 30-minute episode of this live TV program, host Jana Muma and other members of the Grace Hill training team will offer the best of both time-tested techniques and cutting-edge trends in the learning and development of your associates.  We’ll take a behind-the-scenes look at the best training practices utilized by your peers at multifamily organizations both large and small, as well as peek beyond multifamily to learn from other industries and workplaces.  Topics range from needs analysis to retaining talent, demonstrating results, gaining management support, and much more.  Expect to be loaded up with innovative ideas and ready-to-implement resources.  These are not re-runs, but premiere debuts of practical, proven techniques!  As the industry leader in multifamily on-line learning, we are happy to bring you these jam-packed episodes, so Let’s Talk Training!

Let’s Talk Training! Multifamily Best Practices Details

  • Dates: Second Wednesday of each month unless otherwise noted below)
  • Time: 2:00 pm Eastern, 1:00 pm Central, 12:00 Noon Mountain, 11:00 am Pacific
  • Register: Let’s Talk Training! Multifamily Best Practices
  • Level: All
  • Length: 12 episodes, 45 minutes each
  • Subscription: FREE
  • Sponsor: Grace Hill Inc.

Episode Guide

REGISTER HERE for Wednesday, April 11, 2012 – Design It! Part I

Join us for the first episode of our three part series on designing, delivering, and proving the value of learning initiatives. You have received a request for training…now what? You must begin by identifying the desired results and then determine what behavior is needed to accomplish them. In this episode, the first of our three part series, we will review the development of any learning event that starts with the end in mind. We will then evaluate the new approach of “working backwards” through the Kirkpatrick Evaluation Model in an effort to ensure success as you design any learning event.

REGISTER HERE for Wednesday, May 9, 2012 – Deliver It! Part II

Join us for the second episode of our three part series on designing, delivering, and proving the value of learning initiatives. In this episode, we will review the next steps in the process, which include delivering the learning and beginning the formal evaluation. Delivery and execution of your training program should not only enable participants to learn what they need to know, but also promote a favorable reaction to the program. Initiating ongoing reinforcement, monitoring, analyzing findings, and making revisions will also be discussed.

REGISTER HERE for Wednesday, June 06, 2012 (First Wednesday of the month) - Prove It! Part III

Join us for the final episode of our three part series on designing, delivering, and proving the value of learning initiatives. In this episode, you will learn how to gather final data and confidently present findings to stakeholders. We will discuss how you can demonstrate to the executive team that your learning initiative successfully contributed to the intended results, therefore proving the positive ROE (Return on Expectations).

REGISTER HERE for Wednesday, July 11, 2012 – Topic To Be Announced

Previous Episodes

REGISTER HERE for Wednesday, September 7, 2011 - Episode One – The Value of Core Competencies

Developing competencies and utilizing them in performance management does not have to be an overwhelming task.  Join us in this episode to learn how to quickly develop competencies as a tool to measure performance and incorporate them into your development plans.  We will look at core, functional and supervisory competencies and share numerous resources that will assist you in this task.

REGISTER HERE for Wednesday, October 12, 2011 – Episode Two – Maintenance Team Training and Motivation

Training the maintenance can be a challenge. Lack of hands on facilities, time and various skill levels all contribute to this challenge.  Join us in this episode to and discover new and innovative ways to keep your maintenance teams trained and motivated by using new methods of learning.  We will discuss challenges and benefits of several methods:

  • Online training
  • Hands on training
  • On the job training
  • Training Facilities
  • Videos/podcasts
  • Outsourcing

REGISTER HERE for Wednesday, November 9, 2011 – Episode Three – Onboarding for Success

Effective employee onboarding ensures that new hires feel welcome and prepared in their new positions.  A successful onboarding program will give your new team members the confidence and resources they need to quickly make an impact within the company. Join us in this episode to learn tips and review methods on how to make your onboarding program a success.

REGISTER HERE for Wednesday, December 14, 2011 – Episode Four – Training Trends 2011

If you supervise your company’s learning and development efforts, please join us for Let’s Talk Training! This 45-minute episode will explore the Training Trends both within our industry and beyond.  We will cover the trainer’s new role, content evolution and reveal the top 10 tools for learning. We will also discuss Social Media’s role in training and explore some unique ways to incorporate this into your plan.  One lucky winner will receive a copy of the new book: The Learning & Development Book, By Tricia Emerson & Mary Stewart.

REGISTER HERE for Wednesday, January 18, 2012 (Third Wednesday of the Month) – Innovative Icebreakers

Join us in this episode of Let’s Talk Training to learn some new and innovative icebreakers. We will share new ways to incorporate social media into your icebreakers along with various ideas to engage your learners and get your training started off on the right foot!

REGISTER HERE for Wednesday, February 8, 2012 – Formal & Informal Mentoring

Join us in this episode of Let’s Talk Training where we will review the value of incorporating a mentoring program.  The differences between a formal and informal program will be discussed. We will also provide numerous tips and resources to assist you implementing or revising a mentoring program that will prove successful for your company.

REGISTER HERE for Wednesday, March 14, 2012 - Effective Webinars

Would you like to learn how to present effective and engaging webinars? Join us in this episode and learn how to make your next webinar a complete success. We will review the do’s and don’ts of online presentations and provide you with many tools, tips, and resources to ensure interactivity.

Multifamily TVJana Muma, Director of Learning & Development
Jana joined Grace Hill as the Director of Learning & Development in May of 2010.  She is responsible for expanding the company’s educational offerings, including web-based courses and our custom Learning Management System (LMS), Vision. Jana previously spent 19 years with a large multifamily firm where she led the national training efforts for associates at more than 140 communities. While serving as Vice President of Learning & Development, Jana’s efforts were recognized by both the American Society of Training and Development’s (ASTD) BEST Award and Training Magazine’s Top 125 as one of the best training departments in the country for three consecutive years. Jana successfully designed, branded and implemented a Learning Management System for tracking and reporting on associates’ educational activities. She started leasing apartments in 1990 and progressed through the ranks to Community Manager.  Moving into the technical training arena, Jana created a Help Desk to support the technical needs and provide training for associates.  In her next adventure, she began overseeing the training efforts nationwide which included technical training and education for all operational and maintenance personnel.  Jana believes in the concept of lifelong learning and exhibits a passionate approach to performance improvement. She advocates leveraging blended learning, including instructor-led seminars, web-based courses and webinars to achieve operational excellence. Jana is a native Texan and lives in the Houston area with her son, daughter, and two dogs.

Multifamily TVKara Rice, Chief Information Officer
Kara  is a founding officer of Grace Hill.  She works with a team of highly creative individuals to create and support the company’s Apartment Management Learning Center and web-based training courses.  Additionally, she oversees their marketing efforts, including collateral, trade shows, podcasts and social media.  Kara has nearly 20 years of experience in property management including on-site roles in leasing, management, and training and development.  She is a frequent presenter at industry conferences, including the National Apartment Association (NAA) Education Conference, Multifamilypro’s Multifamily Housing Brainstorming Sessions, National Multi Housing Council (NMHC) Human Resources Conference, and the Georgia Apartment Association (GAA) Annual Meeting.  Kara holds the designations of Certified Apartment Manager (CAM) and Certified Apartment Supplier (CAS) through the NAA.  Born and raised in the Boston area, Kara now roots for the Red Sox from her home in Boca Raton, FL, where she lives with her husband and three children.

 

Multifamily TVJoleen Brannigan, Chief Operating Officer
Joleen Brannigan is Co-Founder and Chief Operating Officer for GraceHill.com – an online education resource and networking arena for the multifamily housing industry delivering over a quarter of a million property management specific courses annually. She oversees the development, sales and facilitation of training programs for both instructor-led and blended learning programs offered through Gracehill.com.  Currently based in Orlando, Florida, Joleen began her speaking career with Marriott Corporation.  In 1990, she joined the property management industry as a Leasing Consultant.  During her tenure she served as President of the Southwest Florida Apartment Association and Training/Marketing Manager for a national REIT, overseeing 47 apartment communities in the State of Florida.  Today, Joleen is a published author and speaks for management companies, apartment associations and at national industry events.

MultifamilyproTVJoe Bailey, Founder, CEO
Joe was born and raised in Augusta, Georgia and graduated from Mercer University in 1981. Joe’s career in real estate management has spanned over 25 years and included apartments, hotel property, and resort property, as well as serving as Vice President of Property Management for Merry Land & Investment Company.  In November of 1998, Joe struck out on his own and founded Grace Hill, Inc., where he and his team are proud to be the multifamily industry’s leading provider of associate education.